Artificial intelligence and innovations like BDEX Cross-Device Matching will enable marketers to take content personalization and in-store marketing to new levels and open vast stores of unstructured data for mining.
Saying big data means a big business has never been more accurate. Worldwide, revenues for big data and business analytics solutions are projected to hit $166 billion this year and $260 billion by 2022, led by U.S demand.
Today, data signals come from both the physical and digital worlds to bring unprecedented insight into not just which customers are in the sales funnel, but where they are in the funnel. 2019 is shaping up as another big year of growth for BDEX as word spreads of the superiority of our platform and customer service. We expect our approach will continue to win customers and raise standards across the data marketing industry.
In the meantime, here are some other data marketing trends that could gain steam in 2019.
Harvesting voice search
Audio recognition has come a long way since IBM’s Shoebox in 1962. Gartner predicts that voice search technology could boost digital commerce revenue by 30 percent in the next few years. Starbucks has added voice ordering capabilities to its iOS app to the Amazon Alexa platform to help customers place their orders.
Over 66 million Americans are expected to be using audio recognition by 2019 and generating billions, if not trillions of data points as a result. That’s not surprising given that 33 million Amazon Echo, Google Home, and other voice-first devices are expected to be in use by the end of 2018.
Honing location-based marketing
Thanks to geofencing and BDEX Cross-Device Matching, brands can know when a consumer who was shopping for their products online four days ago is in or near a point of sale. That means they can send coupons and other advertising directly to a target customer’s smartphone or other mobile devices to help close the sale or inspire an add-on sale. BDEX is committed to developing the infrastructure that enables brands to sustain their conversations with consumers throughout their path to purchase, whether that is online, near or in a store. If you missed it, read this recent BDEX blog post about the vast potential of location-based marketing and why Ralph Lauren, McDonald’s and Walmart are investing in it.
AI enabled in-store marketing
Consumers will begin consenting to have their faces scanned so they can participate in loyalty rewards programs such as coupons, express checkout lines and other levels of service enabled by artificial intelligence, predicts one executive quoted by Forbes.com contributor Gil Press in the Forbes.com article 120 AI Predictions for 2019. Other predictions in the article include the growing use of AI to mine in-store video for customer insights that could lead to more frequent floor changes and determine what content works best at what point in the sales funnel. Adobe Analytics is among the companies leading the charge when it comes to using AI to sift through trillions of signals to determine what content works best at each stage of the consumer’s path to purchase. Such technology will enable new levels of content personalization in 2019.
Dark data and the rise of CDOs
Advances in applying AI will be critical mining dark data, or the vast stores of unstructured data stored on corporate servers that can’t be utilized for marketing or other purposes until its tagged and organized. Businesses that find ways to economically structure and exploit that data will gain a key competitive advantage, so expect more to name chief digital officers, or CDOs in 2019. Organizations with a CDO could gain an edge over their competition by collecting and monetizing their dark data to a far more effective degree and BDEX stands ready to help them.
BDEX is committed to building the infrastructure marketers need to power human connectivity. Call (917) 410 6616 or email us at info@bdex.com today to learn how Cross-Device Matching and other BDEX solutions can help you put the right messages in front of the right consumers at the right time.
